The issue of cost has arisen a few times in these posts/comments, so I thought I'd share a few thoughts. A communications model that puts people at its center is inherently time-intensive, therefore expensive. It is impossible to use technology to replace a genuine conversation; technology is merely an enabling tool.   more »

When I first started to explore how the Internet and new communicationstechnologies had impacted our own profession, I was really doing so with the idea of catching up with the industry. I had been too busy with clients to spend much time researching technology for my own business needs. But the economic downturn in Silicon Valley, gave me both the time and the opportunity to invest in my own knowledge base. As I began to understand the true scope of the technological changes that came out of the dotcom boom (and bust), I was amazed. I felt like the legendary Rip Van Winkle who after going to sleep one night, awoke 20 years later to find that his world had changed.    more »