The issue of cost has arisen a few times in these posts/comments, so I thought I'd share a few thoughts.
A communications model that puts people at its center is inherently time-intensive, therefore expensive. It is impossible to use technology to replace a genuine conversation; technology is merely an enabling tool.
Mass communications is relatively cheap comparatively, but has much waste in terms of its "misses." Only a very small percentage of targets yields a positive return to any campaign.
In order to solve this time-intensive/expense problem, we need to turn to the model's premises itself: how can we use conversation to recruit others to do our communicating for us?
I as an individual can only talk personally to a small fraction of my audience. Yes, a blog helps to increase that number, as my personal voice can be broadcast, in a sense. But to reply to individuals who comment in a more private fashion (via email, a call, etc.) takes time. Commenting on other people's blogs takes time. Identifying influencers takes time. Every influencer has to be approached personally, conversationally.
Over time, through our construction of networks of connections via our conversations moderated by all of these tools (and therefore made visible), we increase the number of people who can communicate your message to others in a way that is positive for your organization.
In a sense, we have always done this with media and other "filters" or infomediaries. But of course, that is still diffuse/mass in scope. I am not suggesting we abandon that route by any means. I am suggesting we need to expand our efforts to many individuals who are outside these traditional groups, who can then use their influence to persuade others. This will ultimately cut the cost to the organization of communicating its messages.
But lets be real here: the initial cost to set this up will be significant. Using these new tools, applying this new model is IN ADDITION TO the normal PR/marketing/comms activities. It has to be budgeted for. We are still unsure what it really costs (we have started some research in this area).
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Re: A Word on Cost
by
PR Diva
on Wed 16 Feb 2005 01:38 PM EST | Profile | Permanent Link
I find this discussion of cost very interesting, because I have often had clients who are very excited about using the Internet as a marketing tool: they believe it has a special mojo that other tools don't have, and will be the cheap way to finally get heard, or seen, or bought.
Well, the Internet sure does have some mojo, but I think that the costs adds up in the old fashioned way - i.e. you need to hire somebody who knows what they're doing with the proper tools (i.e. a PR person), and then you need to buy hours. Hours are the cost of communicating. The cost of human hours (whether you're referring to buying expertise or envelope licking tongues) is small in relation to the recipient in a direct mail campaign . And as we all know and accept, so is the response. 1:1 marketing - huge response comparatively, also huge cost per communication. So - I think a good and interesting question is - once we're all up to speed (i.e. as Robin said, fully invested in our own tech savvy), how will the new media and technology change the ratios of cost per human hour to response from the target? Once we have a better grasp on that, I think we'll have a better idea of what it actually costs to employ this new kind of communication model. Fascinating questions - thanks for all that brain food Robin and Elizabeth! Re: A Word on Cost
by
Elizabeth Albrycht
on Thu 17 Feb 2005 03:39 AM EST | Profile | Permanent Link
Another twist when you look at this time/cost issue: I am not entirely sure that you can outsource all of this work to a PR agency. Because it is best that posts/comments be identified with a person, who is then identified with a company, it creates some awkwardness in the anonymous (generally, to the public) voice of the PR intermediary.
I don't think that an outside PR person posting as an undisclosed outsider will be accepted by readers vs. an insider of the company if that outsider ID is found out (and it is always found out). An agency can point you in directions - where to comment, what to comment on - but can't really do the actual work of posting/commenting in an authentic way as a genuine voice of the company. Now, I might be wrong about this - I think this is one of those things that will be worked out as we go along. But if I am right, it has some significant implications for PR agency roles and business models. Trackbacks
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