Everyone loves a good story.
Since the dawn of time, storytelling has been used as a vehicle for humans to relate to other humans. We all know that human beings function better in teams; that a great idea is generally made better when two or three heads fixate on it rather than just one ("Two heads are better than one"). We share stories of experiences of success and of failure – whether it is our own or someone else’s. The discovery of fire was probably shared through the art of storytelling (probably while people were freezing out in an open field trying to figure out how to replicate sunlight or a forest fire). The invention of the wheel was shared the same way. It's just beyond imagination that "Zorg" the wheelmaker came up with this stuff on his own. Through the centuries, information of all kinds has been disseminated through the art of storytelling.
It's kind of interesting, really, when you consider just how much information we process every day. A marketing professor once told me that we process some ridiculous number of images per day, and an even more ridiculous number of images in a life time. And a tidbit from my economics professor: your audience only retains about 20% of what they hear and the human attention span can only last about 1.5 hours at a clip. When you combine "knowledge" and "management" or "information" and "management" in a single phrase, I would bet that the attention span diminishes even more. I know mine does. So I think when we talk "virtual engagement" and "story marketplace" we need to keep these ideas and issues in mind.
Here's some more data from "The Bill" on this subject, including numbers on email overload and how we will start to work in the future. In the office of the future, there's lots of job security for good online communicators
We are starting to approach knowledge management as a storytelling process in my business. By creating a culture of storytelling, we can enable our employees to feel more connected to the workplace. It is a bonding experience (think back to Scouts or just hanging out with friends and family). It's these experiences we hold on to for life. Why not bring that sense of belonging and fun to work where we spend a good deal of our time anyway?
For more information on storytelling in the workplace, check out these links:
- http://www.storyatwork.com/
- http://www.stevedenning.com/slides/MasteringBusinessNarrative-Final-Oct2-05.pdf
- http://www.saatchikevin.com/workingit/myra_stark_2003ideastrends2.html
So what's it mean to create a storytelling culture? For me, it means, first and foremost, teaching people how to tell stories. Just as important, teaching people how to "let go" of their stories (what good is a untold story) and giving them the tools to get the job done. How have you accomplished this in your corporate culture? Are you struggling with this, too?